Customer Processing Support

About the Role

The primary focus of the role is to process assigned tasks in according with process and procedures for the Operation Team and to assist in other teams at your Team Leaders request to add value to the business. All work should be completed in terms of established Service Level Agreements or as their absence, a timely manner. It is the responsibility of the team member to ensure that all work completed reflects the accuracy.

Key Tasks and Responsibilities

• Provide a high standard of customer service to both internal and external customers at all times
• Provide 1st level support for difficult enquiries and resolve problems to satisfy both customer and bank
• Being receptive to urgent, outside service level agreements
• Daily processing of tasks as may be allocated for completion
• Deliver a high quality output within agreed service levels
• Maintain accurate and timely completion of all commercial loan security documents, preparation of settlement instructions
• Adhere to all compliance requirements, Bank’s guidelines and procedures, relevant legislation and regulatory requirements in carrying out of daily duties
• Be aware of Service Level Agreements and team expectations in relation to your work output requirements
• Have a clear understanding of how to locate procedures for the Role to ensure the correct process is being applied

Qualifications, Skills and Experience

• Year 13 certificate
• The ability to communicate clearly over the telephone with external and internal partners
• Attention to Detail
• Excellent standard of verbal and written skills
• Proficient in General/Desktop Microsoft Applications (Excel & Word)
• Strong commitment to quality customer service.
• Willingness to be multi-skilled
• Knowledge in Previous customer service experience
• Previous administrative duties

If you think you have the appropriate skills and experience to perform this role, send your application and detailed CV to:

The Business Manager MMaoate@bsp.com.pg

• Contact us/ visit our website for detailed information.
• Only shortlisted applicants will be contacted.

Applications close on Friday, 27 December 2024.