International & Domestic Payments Support Officer

About the Role:

The position is located in Port Moresby, reports to the International & Domestic Payments Support Lead. The successful candidate is responsible for the support of BSP’s International & Domestic payment Applications ensuring the applications are available to meet the Business Units operational requirements and BSP’s strategic goals.

Key Deliverables:

• Provide effective primary level technical support and secondary level technical support of escalated issues for all Treasury and Swift Applications including after-hours support and participating in ONCALL /SHIFT rotation with other team members.
• Responsible for day to day maintenance of the applications in operation including tasks related to monitoring, identifying and troubleshooting application issues and issues resolution or escalation and management communication. This includes but is not limited to technical, procedural, operational and functional issues.
• Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting root cause and engaging appropriate teams as required to drive Incident and Problem management for permanent solutions and improvements after root cause is identified.
• Provide competent technical advice, support and expertise, develop processes and procedures to ensure that operations meet or exceed the agreed Service Level Agreements.
• Liaise with Users, relevant IT Teams and/or external support contractors to analyse and resolve user/technical issues affecting supported systems, providing timely, regular and accurate information on progress and resolution to key stakeholders.
• Install, test and implement upgrades, patches/fixes and releases from third party support, efficiently and effectively; ensure supplier’s patches/fixes are fully tested to confirm successful resolution and coordinate implementation from the Test environment to the Production environment.
• Create and maintain timely and accurate technical documentation of supported systems and share the documents with relevant teams.
• Complete all assigned tasks, accurately & efficiently, within the time frames defined by the relevant Project Plan, Request for Change or Incident SLA. Ensure Change, Incident and Problem Management processes and procedures are followed and adhered to standards.Ensure strict adherence to the Information Technology Change Management Policy & Process when implementing changes, patches/fixes and releases to the Production environment, including adherence to Project Management Life Cycle and System Development Life Cycle Methodologies.
• Any other tasks as directed by BSP Management.

Essential Qualifications, Professional/Skills and Experience:

• IT-related certificate or diploma or degree at a recognized tertiary institution. Understanding of Financial Markets, International & Domestic Payment products and process flows.
• Understanding of the Swift payments network, Alliance Access and Swift message formats.
• Proficiency in supporting Windows and Java applications. Proficiency in SQL Query writing.
• Knowledge of the System Development Life Cycle Knowledge of Software Testing Methodologies and processes.
• At least 2 years practical experience in supporting Financial Market applications.
• At least 2 years’ experience in an ITIL incident and change managed environment.

If you think you have the appropriate skills and experience to perform this role, send your application and detailed CV to:

The Head of Talent Management, BSP Human Resources via email jobs@bsp.com.pg

Please contact us should you require additional information. Only shortlisted applicants will be contacted for interviews.  

Applications close on Tuesday, September 24, 2024.